How can we help you?

Confirm that you are using the correct email address and password. If you have forgotten your password, use the password reset option on the login page. Contact support if access still fails.

Sign in and open your profile to update eligible contact information. Your login email is locked and must be changed securely through support.

Identity verification helps protect accounts and is required before restricted services such as transfers, cards, beneficiary changes, and additional accounts become available.

You will provide an accepted identity document, its number, your personal details, the document front, the back when applicable, and a clear selfie holding the document. Use information that matches the document.

Your transaction PIN is entered during the secure review step for sensitive actions. Never share it with another person or send it through email or chat.

Sign in and open Transactions or Notifications. Completed transfers include a transaction receipt with the reference, amount, account details, and delivery status.

An eligible customer can request one virtual card and one physical card. You cannot hold or request more than one active card of the same type.

Both values are hidden by default. From My Cards, use the secure reveal control and enter your correct four-digit transaction PIN. The card number and three-digit security code are then shown only for that protected request.

Submitted bank and cryptocurrency deposits appear in your deposit history and are credited after administrator verification. Keep the supplied reference or blockchain transaction hash for review.

Freeze an affected card immediately, review recent account activity, change compromised credentials, and contact City Bridge support using an active channel.

Never send your password, transaction PIN, card security code, or one-time verification code. Support can assist without asking you to disclose those secrets.